843 Pool Co: the founding install
843 Pool Co is a working pool service and construction company in Charleston — and the company Frontwater was built inside. Their phones were the first problem we solved: calls ringing out while crews were on decks, leads texting into the void after hours, quotes going quiet.
Today every inbound call, text, and website chat at 843 is handled by Frontwater. The assistant answers on the first ring, quotes from 843's own price list, books into the real crew calendar, texts back anything it misses in seconds, and asks for the review when the job closes. The owner's phone stopped being a second job.
We don't publish revenue numbers we can't verify — we publish the phone number instead. Call it like a customer would. Ask about a green pool before a party. That's the case study.
What's deployed
- Voice agent on the main line — quotes, books, warm-transfers
- SMS agent holding full text conversations, near real time
- Web chat that books visits instead of collecting forms
- Missed-call text-back in roughly nine seconds
Behind the phones
- Call intelligence — every call recorded, transcribed, summarized
- Photo threads — customers text the problem, crews see it first
- Review requests sent when the job closes, unhappy routes to the owner
- Dispatch — bookings land on the real crew calendar
Why it matters to you
- This is the same system, same setup you'd get — not a special build
- One working session to launch: service area, calendar, price list, voice
- You watch it answer live before it ever takes a call alone
- Flat $297–$997/mo — see pricing